Calculating and Analyzing Sales ROI involves understanding the metrics that compose it. Sales ROI is influenced by several metrics, each falling into categories like funnel, revenue, cost, efficiency, or effectiveness metrics.
1. Revenue Metrics: These include total sales revenue, average order value, and customer lifetime value. They directly impact ROI by showing the income generated from sales activities. For example, a business can analyze total sales revenue by tracking sales data from CRM systems or e-commerce platforms. Segmenting by time, product, or channel helps identify trends and areas for improvement.
2. Cost Metrics: These involve total marketing costs, cost per acquisition (CPA), and cost per lead (CPL). They influence ROI by representing the expenses incurred to generate sales. For instance, CPA can be analyzed by dividing total marketing costs by the number of new customers acquired, with data available from advertising platforms like Google Ads or Facebook Ads. Segmenting by campaign or channel can reveal which strategies are most cost-effective.
3. Efficiency Metrics: These include conversion rate and return on ad spend (ROAS). Conversion rate, a funnel metric, shows the percentage of leads that become customers. It can be calculated by dividing the number of conversions by the total number of visitors, with data from web analytics tools like Google Analytics. Segmenting by audience or creative can help optimize conversion strategies.
4. Funnel Metrics: These cover visibility, engagement, and conversion stages. Metrics like click-through rate (CTR) and engagement rate fall here. CTR, for example, measures the effectiveness of ads in driving traffic and can be found in advertising platform reports. Analyzing by creative or channel can improve ad performance.
To effectively analyze sales ROI, businesses should segment data by various marketing levers such as time, campaign, audience, objective, creative, channel, and product. This segmentation allows for a detailed understanding of what drives ROI and where improvements can be made.