What is a Black Friday (BFCM) dashboard?
A Black Friday (BFCM) dashboard is an interface tool that consolidates data from multiple sources (e.g., Google Analytics, Shopify, Facebook Ads) to track and display key performance indicators (KPIs) (e.g., sales, conversion rates, traffic), enabling teams and retailers to monitor campaign and sales performance and create presentations for stakeholders and executives.
BFCM dashboards are typically built using flexible tools like Google Looker Studio, Power BI, Google Sheets, or platform-specific solutions to enable high customization and integration of multiple data sources.
What to include in a Black Friday (BFCM) dashboard?
An actionable BFCM dashboard balances context and specificity based on the audience (executives, managers, and analysts) and their use cases.
Executive BFCM dashboards
Executive dashboards for CMOs, CEOs, and stakeholders show BFCM's bottom-line impact. Reviewed weekly, monthly, or quarterly, they include:
- Sales performance analysis: by channel, using attribution for large budgets.
- Revenue analysis: total sales, average order value, and customer lifetime value.
- Cohort analysis: retention, expansion, and LTV by customer cohort (purchase period, acquisition channel).
- Add text for additional context to translate metrics for non-technical audiences. Present in slide decks and simplified Looker Studio reports.
BFCM manager dashboards
Manager dashboards have cross-channel views with drill-downs to see performance by product, region, team member, funnel stage, and campaign. They help align teams, define tactics, and include:
- Cross-channel reporting: overall campaign, product, or region reporting across channels.
- Goal tracking: compare current performance vs objectives.
- Audits for prioritization and spotting issues.
- Competitive analysis for channel and tactic mapping.
- Product, pricing, and audience research.
Operational BFCM Dashboards
Operational dashboards for analysts and channel managers have granular, customizable KPIs to solve technical issues. Monitored hourly, daily, or weekly, they cover:
- PPC: budget pacing, engagement, creative performance, CPA.
- Social: post metrics, follower growth, engaging topics/hashtags.
- Email: delivery, open, conversion rates.
- Website: traffic, bounce rate, conversion rate, speed, errors.
Operational BFCM dashboards are highly customized, built in flexible tools like Google Sheets or Looker Studio to enable data cleaning, blending, annotations, and integrating multiple sources.
How to build a Black Friday (BFCM) dashboard?
To build a BFCM dashboard, connect your data sources, choose a template on Looker Studio or Sheets, build your queries by selecting metrics and dimensions, choose charts to visualize your data, customize the dashboard, design and share via link, PDF or email.
Here’s the breakdown:
Connect data sources
Define and connect the data sources to bring to your dashboard. Common sources are Google Ads and Meta Ads for PPC performance, GA4 for web analytics, CRM or E-commerce for sales and email data, and Instagram or TikTok for Social Media.
To connect your data sources, go to portermetrics.com, choose the data sources to bring to your dashboard.
You can follow these tutorials on connecting your data:
Choose a template
Choose from dozens of BFCM dashboard templates in Google Sheets or Looker Studio, designed for use cases like sales monitoring, budget pacing, funnels, and creative performance.
Learn to copy Looker Studio templates.
While templates are the starting point. Make them specific for your business or agency. Map your specific metrics, especially custom conversions, CRM contact data, GA4 events, and all the fields and metrics that you define as "conversions" and "revenue".
Depending on your reporting tool—Google Sheets or Google Looker Studio, pick any of the dozens of templates created by our team and customers to solve your BFCM reporting use cases, such as sales monitoring, budget pacing, funnels, and creative performance.
Select metrics, dimensions, and charts
Once your dashboard template is downloaded, you may 1)modify it or 2) create a blank page to build it from scratch. Whatever the case, setting up a query always follows these steps:
- Select the data source and the account connected to it.
- Choose metrics (e.g., Sales, spend, Sessions, ROAS, etc.).
- Choose breakdowns to segment your data (e.g., by date, campaign name, product category, etc.).
You can follow these tutorials on adding data to your dashboards:
Design
To make your BFCM dashboards truly white-label you can add logos, colors, fonts, and styling to mirror your brand.
Follow these tutorials to design your BFCM dashboards:
Share
Share your BFCM dashboards via links, PDF, schedule emails, and control permissions.
KPIs to include in a Black Friday (BFCM) dashboard?
BFCM dashboards should include a mix of funnel—visibility, engagement, conversion—, efficiency, effectiveness, revenue, and cost metrics and KPIs to fully understand the performance of BFCM campaigns towards business goals. They include:
BFCM funnel KPIs measure the buying process (from the retailer perspective), regardless of the channel:
- Visibility metrics: impressions, reach, website visits, email deliveries.
- Engagement metrics: clicks, shares, add-to-cart actions, Sessions, average time.
- Conversion metrics: transactions, leads, purchases, key events.
Efficiency KPIs compare your BFCM outputs to the cost, including:
- Visibility: CPM (Cost per Mille).
- Engagement: CPC (Cost per Click).
- Conversion: CPA (Cost per Acquisition), CPP (Cost per Purchase).
Effectiveness KPIs compare the input with the output from one funnel stage to another:
- Visibility: Frequency.
- Engagement: CTR, engagement rate.
- Conversion: Conversion rate.
Sales and cost KPIs show the bottom-line impact of your BFCM performance:
- Sales: customers, revenue.
- Cost: ad spend, OPEX, payroll.
- Efficiency: ROI, ROAS, CAC.
- Effectiveness: AOV, ACV.
To analyze these BFCM KPIs, segment them by:
- Channel: paid, social, Facebook Ads vs Google Ads.
- Time: Hourly, daily, weekly, monthly.
- Campaign: funnel stage, objective.
- Business: product, branch, region.
- Audience: geo, tech, demographics, interests, behavior, placement.
- Content: creatives, format, topic, keyword.
