08FAQFAQ
People mostly ask about other profiles, personal accounts, agencies, other AI tools, boosted posts and other Porter destinations. The last 3 answers help when numbers don't match the app, a metric returns 0 or an account shows no data.
Can Claude look at competitors' Instagram profiles?
Yes, for public Business and Creator accounts. Claude reads the public profile and recent posts of any Instagram Business or Creator account, and hashtag search shows top public posts. For regular competitor reports, connect Instagram public data to Claude with Porter's public data connector.
Do personal Instagram accounts get insights?
Instagram shows insights on professional accounts, and switching is free in the app's settings (Instagram's guide to professional accounts). Insights then appear in the professional dashboard. Porter reads them as soon as the account is a Business account linked to a Facebook Page, so Claude answers from the same numbers.
Can I connect several Instagram accounts, for example as an agency?
Yes. Connect each Instagram account in Porter, then ask Claude to compare them with Account name as a column. Each account is billed as one connected account, while one Porter subscription covers all your clients. You can then run the weekly report prompt once per client account.
Does Porter's Instagram connector work in ChatGPT and Claude Code?
Yes. The URL behind the Instagram connector brings your account into ChatGPT and Claude Code, with neither a second connection nor an extra fee. Porter's guide shows how to connect Instagram to ChatGPT, while the Instagram to Claude tutorial covers Claude Code.
Can Claude see my ads or boosted posts?
Yes, with Porter's Meta Ads connector for Claude in the same chat. The Instagram connector reads organic posts, Reels and Stories, while the Meta Ads connector covers boosted posts and ads. Both run through the same Porter URL, so organic and paid results share one chat.
I already send Instagram to Data Studio with Porter. Do I need to reconnect for Claude?
No. One account connected in Porter feeds every Porter destination, including Claude, at no extra cost. If you already use the Instagram Insights connector for Data Studio (formerly Looker Studio), add Porter's URL to Claude and ask your first question.
Troubleshooting
Why don't Claude's numbers match Instagram Insights?
Claude's Instagram numbers can differ from the app for a few known reasons. Instagram closes each day on Pacific time, but post times are in UTC, and the app says Views where Porter's fields say impressions or plays. Account reach can also include boosted content (Meta's Instagram User Insights reference), and adding up Total followers across days overshoots.
Why does an Instagram metric come back as 0 or fail?
Remove the field and ask with reach, followers or website sessions instead, and Claude answers from fields that return data today. Profile views, Taps on website link and Post video views return 0 in Porter, while Followers country and language code returns an error.
Why does Claude show no data for my Instagram account?
Reconnect the account in Porter and accept every permission, after switching a personal account to Business in the Instagram app. Claude shows no Instagram data when the account is personal, isn't linked to a Facebook Page, or wasn't selected with its Page when you connected. An expired grant also blocks queries.