08FAQFAQ
Before connecting, local teams usually ask about the old Google My Business name, agencies with many locations and other AI tools. They also ask about Data Studio, Claude's own answers and competitors. The last three answers help with troubleshooting.
Is Google My Business the same as Google Business Profile?
Yes. Google renamed Google My Business to Google Business Profile, so Porter reads the same listing under either name. The Business Profile APIs documentation still sits under the old name, so Porter's connector ID is google-my-business. In other words, GMB and GBP are the same listing.
Can I connect many locations or clients' profiles?
Yes. Select every location you manage when you connect it to Porter. Claude then compares them in one answer, with Location name and Store code as columns. Each location is its own account in Porter, but every 10 locations bill as one.
Does Porter work in ChatGPT and Claude Code?
Yes. Porter's Google Business Profile connector works in ChatGPT and Claude Code as well as Claude, with the same Porter account and locations. Porter's guide to connect Google Business Profile to ChatGPT covers ChatGPT. The Claude tutorial has a Claude Code section, while Claude skills can also call the same tools.
I already use Porter with Looker Studio. Do I need to reconnect?
No. A location connected in Porter feeds every Porter destination, including Claude and the Business Profile connector for Data Studio, at no extra cost. Just add Porter's MCP URL to Claude, then ask. The Business Profile to BigQuery connector also uses the same connection.
Will this help my business show up in Claude's answers?
Porter lets you analyze and manage your own profile in Claude. Whether Claude mentions your business when someone asks for a recommendation depends on what's published about it on the web, including your Business Profile.
Can Claude read competitors' Business Profiles?
Claude reads public details of any business, such as address and hours, through Google's Maps tools alongside Porter. Porter reads performance for the locations your Google account owns or manages, so a competitor's calls, views and reviews stay with that competitor.
Troubleshooting
Why don't the numbers match the Performance tab?
Claude's numbers through Porter differ from the Performance tab for four reasons. The tab's Views equals Porter's four impression fields added together, and the latest 3–4 days read 0 until Google publishes them. Total reviews and Total average review rating are also all-time. And Google's Business Profile performance help says paid results count too.
Why does a field come back as 0 or empty?
Drop the field and ask for profile views, calls or reviews instead. An empty or 0 field usually means Google retired the metric or Porter doesn't read it yet: Photo views, Conversations and Food orders return 0 and Followers fails, while bookings read 0 without a booking partner. An empty phone or website was never filled in.
Why does Claude return no data for a location?
Reconnect in Porter and tick the Business Profile box again, then check that the profile is verified and your Google account is an owner or manager. Claude returns no data when one of those is missing or the authorization lost access to that location. If one location errors only on performance, tell Porter support.
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