08FAQFAQ
These answers cover Claude, agency accounts, organic and Shop data, instant-form leads, ad comments and audiences. The last three help when numbers don't match, a question fails or a change doesn't go through.
Can I use Porter in Claude too?
Yes. Porter's MCP URL, the same one behind the TikTok Ads connector for ChatGPT, also works in Claude as a custom connector, with the same Porter account and ad accounts. See Porter's TikTok Ads connector for Claude for the Claude setup and what it covers.
Can I connect several TikTok ad accounts, say as an agency?
Yes, one TikTok login brings every ad account that user can reach into Porter. Then ChatGPT can compare them in one answer with Advertiser name as a column. Porter bills each ad account once it's connected, so an agency pays only for the client accounts it adds.
Does the TikTok Ads connector include organic posts or TikTok Shop seller data?
TikTok Shop ad results, such as GMV Max and Purchases (Onsite), are part of the ads data ChatGPT reads. Organic profile and video data comes through Porter's separate TikTok Insights (organic) connector, which reaches ChatGPT through the same MCP URL.
Can ChatGPT download leads from TikTok instant forms?
Yes. ChatGPT lists your instant forms, starts a lead export for a date range, then returns each lead's name, email, phone and custom answers. You build new instant forms in TikTok's Instant Page editor as usual, then ChatGPT exports their leads for you.
Can ChatGPT hide or reply to comments on my TikTok ads?
Yes, on Business, Enterprise or Edu. ChatGPT lists the comments on your ads by date, hides or shows the ones you confirm, and also replies as the advertiser with your wording. Use it to clear spam from a top-spending ad or answer product questions instead of opening TikTok Ads Manager.
Can ChatGPT build custom and lookalike audiences on TikTok?
Yes, on Business, Enterprise or Edu. Paste or upload customer emails or phone numbers, and Porter hashes them before ChatGPT builds a customer-file audience. ChatGPT can also add or remove people, or build a lookalike for the regions you choose. To delete an audience, first take it off any active ad group, since TikTok keeps audiences in use.
Troubleshooting
Why don't ChatGPT's numbers match TikTok Ads Manager?
Check four things before you compare ChatGPT's answer with TikTok Ads Manager. Dates follow the ad account's time zone, per TikTok's reporting docs on ad account time zones, and recent days change until TikTok's daily fix. Spend includes vouchers while Cash Spend doesn't. Porter also returns CTR as a fraction (0.0088 means 0.88%).
Why did a TikTok Ads question fail or take a minute?
Ask GMV Max fields on their own and use one audience breakdown per question, since TikTok reports them separately. Porter keeps those report types apart, so a question that mixes GMV Max with Spend, or two audience breakdowns, fails. Ad-level questions take 1–2 minutes, so ChatGPT collects the result when it's ready.
Why can't ChatGPT create or change my TikTok ad?
Check that you're on ChatGPT Business, Enterprise or Edu, then reconnect TikTok Ads in Porter and tick that ad account. Your TikTok user also needs a role on it, since ChatGPT makes the changes your TikTok login allows. Other causes are a missing authorized TikTok identity, a budget under TikTok's minimum, or a task you do in TikTok Ads Manager as usual.