08FAQFAQ
Amazon brand owners and agencies usually ask about 6 things before they connect. They are Amazon's partnership with Anthropic, ad data, several accounts and other AI tools, as well as existing Porter reports and account safety. After that come 3 fixes: numbers that don't match Seller Central, connection errors and empty fields.
Is Amazon partnered with Anthropic?
Yes, Amazon says it worked with AWS and Anthropic on Seller Assistant, which runs on Amazon Bedrock with Anthropic's Claude models. Amazon also publishes its own Selling Partner connector for Claude. However, Porter Metrics is independent of both: it connects to Seller Central through Amazon's Selling Partner API and to Claude as a custom connector.
Does this include Amazon Ads data?
Porter reads Seller Central: sales, orders, order items, FBA inventory and listings. For ad data, Amazon has its own Amazon Ads MCP Server, in open beta for Amazon Ads partners with active API credentials. You set it up separately from Porter.
Can I connect several seller accounts, say as an agency?
Yes, since each seller and marketplace pair is one account in Porter, billed as one. Claude queries each account, then combines the answers in one table. An agency sees a row per client and marketplace. A brand selling in the US, Canada and Mexico, meanwhile, sees each store on its own row.
Does Porter work in ChatGPT and Claude Code?
Yes, the Amazon Seller Central connector works in ChatGPT and Claude Code, with the same Porter login and seller accounts. Here's how to connect Amazon Seller Central to ChatGPT, while the Claude tutorial in the setup section has its own Claude Code part.
I already send Seller Central to Looker Studio or Sheets with Porter. Do I reconnect for Claude?
No, because you connect a Seller Central account once in Porter, with no second charge. It feeds the Amazon Seller connector for Data Studio, Google Sheets, Amazon Seller Central to BigQuery and Claude. Then, in Claude, add Porter's MCP URL and sign in with the Porter login you already use.
Can this get my seller account suspended?
Porter reads Seller Central through Amazon's Selling Partner API, since that's the route Amazon documents for apps a seller authorizes. Amazon also sets rate limits per seller and app pair. If a call comes too fast, it gets a 429 error and the app can retry (Amazon's SP-API usage plans and rate limits).
Troubleshooting
Why don't the numbers match Seller Central?
Compare Total Sales with product sales, since Order Total Amount adds shipping and tax. Seller Central can show all marketplaces together, while Porter splits them into accounts. Average Unit Price is right by day, so for weeks or months ask Claude for Total Sales ÷ Unit Count.
Why does Claude show an error for my account?
Re-authorize Porter from Manage Your Apps in Seller Central, or reconnect the account in Porter, then ask Claude again. Amazon's authorization for Porter lapses every 365 days unless you re-authorize, and Porter then shows a general connector error.
Why are some fields empty?
Ask by city and state, which fill in, since Buyer Name, Buyer Email and Shipping Address Postal Code need restricted Amazon roles and come back empty. Currency code is filled on orders only. Add a date to questions with order-item fields like Quantity Ordered, otherwise they cover your full history.