08FAQFAQ
Amazon brand owners and agencies usually ask about 5 things before they connect: ad data, several accounts, Claude, existing Porter reports and account safety. After that come 3 fixes: numbers that don't match Seller Central, connection errors and empty fields.
Does this include Amazon Ads data?
Porter reads Seller Central: sales, orders, order items, FBA inventory and listings. For ad data, Amazon has its own Amazon Ads MCP Server, in open beta for Amazon Ads partners with active API credentials. You set it up separately from Porter.
Can I connect several seller accounts, say as an agency?
Yes, since each seller and marketplace pair is one account in Porter, billed as one. ChatGPT queries each account, then combines the answers in one table. An agency sees a row per client and marketplace. A brand selling in the US, Canada and Mexico, meanwhile, sees each store on its own row.
Can I use Porter in Claude too?
Yes. Porter's MCP URL, the same one behind the Amazon Seller Central connector for ChatGPT, also works in Claude as a custom connector, with the same Porter login and seller accounts. See Porter's Amazon Seller Central connector for Claude for the Claude setup and what it covers.
I already send Seller Central to Looker Studio or Sheets with Porter. Do I reconnect for ChatGPT?
No, because you connect a Seller Central account once in Porter, with no second charge. It feeds the Amazon Seller connector for Data Studio, Google Sheets, Amazon Seller Central to BigQuery and ChatGPT. Then, in ChatGPT, add Porter's MCP URL and sign in with the Porter login you already use.
Can this get my seller account suspended?
Porter reads Seller Central through Amazon's Selling Partner API, since that's the route Amazon documents for apps a seller authorizes. Amazon also sets rate limits per seller and app pair. If a call comes too fast, it gets a 429 error and the app can retry (Amazon's SP-API usage plans and rate limits).
Troubleshooting
Why don't the numbers match Seller Central?
Compare Total Sales with product sales, since Order Total Amount adds shipping and tax. Seller Central can show all marketplaces together, while Porter splits them into accounts. Average Unit Price is right by day, so for weeks or months ask ChatGPT for Total Sales ÷ Unit Count.
Why does ChatGPT show an error for my account?
Re-authorize Porter from Manage Your Apps in Seller Central, or reconnect the account in Porter, then ask ChatGPT again. Amazon's authorization for Porter lapses every 365 days unless you re-authorize, and Porter then shows a general connector error.
Why are some fields empty?
Ask by city and state, which fill in, since Buyer Name, Buyer Email and Shipping Address Postal Code need restricted Amazon roles and come back empty. Currency code is filled on orders only. Add a date to questions with order-item fields like Quantity Ordered, otherwise they cover your full history.