08FAQFAQ
Store owners and agencies ask about 5 things before connecting: several stores, other AI tools, Data Studio reports, new stores and Sidekick. Then come 3 fixes, for numbers that don't match Shopify, blank customer names and gross profit that looks too high.
Can I connect several stores, like an agency?
Yes. Each Shopify store is one account in Porter, billed as one, and Claude compares them in one answer with Shop Name as a column. Regional stores of one brand, such as EU, UK and US, are separate stores, so each one shows up as its own row.
Does it work in ChatGPT and Claude Code?
Yes. The Shopify connector works in ChatGPT and Claude Code with the same Porter account and stores. Here's how to connect Shopify to ChatGPT. Theme and app developers who want the Shopify CLI inside Claude Code use Shopify's AI Toolkit instead.
I already send Shopify to Looker Studio with Porter. Do I need to reconnect for Claude?
No. One connected store feeds every Porter destination, including the Shopify connector for Data Studio, Google Sheets and Shopify to BigQuery, at no extra cost. Add Porter's MCP URL to Claude, sign in with the same Porter account, then ask about the stores you already connected.
Can Claude build a new store for me?
Porter works with the stores you already run, and Shopify's own connector for Claude can generate storefront previews that you claim as a new store. When that store takes orders, connect it to Porter to analyze its sales, profit and customers next to your other stores.
Is this the same as Shopify Sidekick?
No. Shopify Sidekick is the AI assistant inside your Shopify admin, and it shows you changes to review before applying them. Porter brings your Shopify data into Claude instead, next to your other stores and channels. You can also use both: Sidekick in the admin, Claude for analysis across sources.
Troubleshooting
Why don't Claude's numbers match Shopify?
Filter by Channel first, since Porter adds up every channel from online store to POS and draft orders. Split multi-currency stores by currency and compare complete days, since date presets end yesterday. Porter's Total Sales also leaves out duties and fees, Discounts and Returns are negative, hours follow the store's time zone, and AOV uses Shopify's formula.
Why are customer names or emails blank?
Ask Claude by Customer ID or Customer Type, such as first-time versus returning customers, order counts or spend per customer ID. Shopify treats customer names, emails, phones and addresses as protected customer data, and shares them with an app once that access is approved.
Why does gross profit look too high?
Set each variant's cost in Shopify, and make sure your staff account has the "View cost" product permission. Variants without a unit cost count as 0 COGS, so margins read near 100% for those products. Then ask Claude to list products with COGS of 0 to find the gaps that are left.