08FAQFAQ
Before connecting, local teams usually ask about the old Google My Business name, agencies with many locations and Claude. They also ask about Data Studio, ChatGPT's own answers and competitors. The last three answers help with troubleshooting.
Is Google My Business the same as Google Business Profile?
Yes. Google renamed Google My Business to Google Business Profile, so Porter reads the same listing under either name. The Business Profile APIs documentation still sits under the old name, so Porter's connector ID is google-my-business. In other words, GMB and GBP are the same listing.
Can I connect many locations or clients' profiles?
Yes. Select every location you manage when you connect it to Porter. ChatGPT then compares them in one answer, with Location name and Store code as columns. Each location is its own account in Porter, but every 10 locations bill as one.
Can I use Porter in Claude too?
Yes. Porter's MCP URL, the same one behind the Google Business Profile connector for ChatGPT, also works in Claude as a custom connector, with the same Porter account and locations. See Porter's Google Business Profile connector for Claude for the Claude setup and what it covers.
I already use Porter with Looker Studio. Do I need to reconnect?
No. A location connected in Porter feeds every Porter destination, including ChatGPT and the Business Profile connector for Data Studio, at no extra cost. Just add Porter's MCP URL to ChatGPT, then ask. The Business Profile to BigQuery connector also uses the same connection.
Will this help my business show up in ChatGPT's answers?
Porter lets you analyze and manage your own profile in ChatGPT. Whether ChatGPT mentions your business when someone asks for a recommendation depends on what's published about it on the web, including your Business Profile.
Can ChatGPT read competitors' Business Profiles?
Porter reads performance for the locations your Google account owns or manages, so a competitor's calls, views and reviews stay with that competitor. Public details of any business, such as address and hours, come from Google's Maps tools, which you can run alongside Porter.
Troubleshooting
Why don't the numbers match the Performance tab?
ChatGPT's numbers through Porter differ from the Performance tab for four reasons. The tab's Views equals Porter's four impression fields added together, and the latest 3–4 days read 0 until Google publishes them. Total reviews and Total average review rating are also all-time. And Google's Business Profile performance help says paid results count too.
Why does a field come back as 0 or empty?
Drop the field and ask for profile views, calls or reviews instead. An empty or 0 field usually means Google retired the metric or Porter doesn't read it yet: Photo views, Conversations and Food orders return 0 and Followers fails, while bookings read 0 without a booking partner. An empty phone or website was never filled in.
Why does ChatGPT return no data for a location?
Reconnect in Porter and tick the Business Profile box again, then check that the profile is verified and your Google account is an owner or manager. ChatGPT returns no data when one of those is missing or the authorization lost access to that location. If one location errors only on performance, tell Porter support.
Prompt
→
→
→
→
→