07FAQFAQ
Before they connect, sellers and agencies ask about posting, ads data, several shops and other AI tools. After that, 3 fixes come up: numbers that differ from Seller Center, errors on some questions and LIVE viewer counts at zero.
Can Claude post videos or list products for me?
Claude gives you the exact changes, and you make them in TikTok Shop's Seller Center in a few clicks. It shows which products get refunded, which videos sell and which LIVE hosts earn most per hour, so you know what to upload, edit or restock there.
Is TikTok Shop data the same as TikTok Ads data?
No, since TikTok Shop data covers orders, GMV, products, creators, LIVE sessions and payouts. TikTok Ads, however, covers campaigns and spend. TikTok organic, meanwhile, covers your posts. Porter connects each one separately, with its own login, through the TikTok Ads connector for Claude as well as the TikTok organic connector for Claude.
Can I connect several shops or regions, say as an agency?
Yes, because Porter treats every shop as its own account. Claude can then put several in one table, one row per shop name. US shops and shops in other regions also authorize separately. So an agency connects each client shop and region once and pays per shop.
Does Porter work in Claude Code and ChatGPT?
Yes, the TikTok Shop connector also works in Claude Code, Claude Desktop and ChatGPT, with the same Porter account and shop connections. Add https://mcp.portermetrics.com/mcp where each tool lists custom MCP servers, sign in with Porter, then reuse the prompts on this page.
Troubleshooting
Why don't the numbers match Seller Center?
GMV counts cancelled and refunded orders, so it runs higher than order totals. Analytics days follow the shop's timezone, while statements use UTC days. Amounts also stay in local currency. TikTok Shop also moved video and LIVE sales to one attribution model (TikTok Shop's notice on unified attribution).
Why do some questions return an error?
Ask for one kind of data at a time, inside its window. An error most likely means the question mixed two kinds, for example orders with line items or statements with shop performance. Adding a date to product results, or asking past that data's history, does the same.
Why are LIVE viewers and likes zero?
Check LIVE viewers and likes in Seller Center's LIVE dashboard for now, since Porter returns 0 for LIVE viewer and engagement fields today. LIVE sales fields like LIVE GMV, LIVE items sold and LIVE customers are correct, so rank sessions by sales per hour on air.