08FAQFAQ
Most questions about Triple Whale in ChatGPT come down to several stores, Claude and marketplace sales, as well as what MER means. Then there are three fixes: numbers that don't match Triple Whale, metrics that come back empty by day, and a connection that stops answering.
Can I connect several Triple Whale stores?
Yes. Each store connects with its own API key and shop domain, then bills as one data source account. Agencies add every client's store the same way, so one Porter subscription covers all their brands.
Can I use Porter in Claude too?
Yes. Porter's MCP URL, the same one behind the Triple Whale connector for ChatGPT, also works in Claude as a custom connector, with the same store and fields. See Porter's Triple Whale connector for Claude for the Claude setup, or Porter's MCP servers for marketing data for the other sources and AI tools.
Does Porter include Amazon, TikTok Shop and Walmart sales?
Yes, as Triple Whale reports them. For example, Porter's Blended Sales field adds Amazon sales to your store's total revenue, by day. The Amazon group has 67 fields, but most come as period totals, as do the TikTok Shop and Walmart groups.
What does MER mean in Triple Whale?
Triple Whale defines MER as Blended Ad Spend divided by Order Revenue, times 100. That's the share of sales spent on ads, so lower is better. Some teams use revenue divided by spend instead, so tell ChatGPT which one your reports use.
Troubleshooting
Why don't the numbers match Triple Whale?
Porter reads Triple Whale's Summary Page, which counts shop orders, while the Pixel page counts ad-attributed purchases. Ad spend can differ between the Summary, Pixel and Blended Stats views because of filters and missing UTMs. Triple Whale also has two Blended CPA fields: one for orders over $0, one for Google Analytics transactions.
Why is a Triple Whale metric empty by day?
Ask for the same metric over the whole period, without Date, and ChatGPT returns the total. Triple Whale reports 626 of Porter's 749 metrics as a total for the period you ask about, so those metrics come as period totals rather than day by day.
Why did ChatGPT lose access to Triple Whale?
Generate a new Triple Whale API key with Summary Page: Read and paste it into Porter. ChatGPT loses access when the old key stops working: it was revoked, its creator lost shop access, it lacks Summary Page: Read, or a Shopify token was pasted instead (Triple Whale's API error guide).