08FAQFAQ
Five questions come up most before teams connect: agency accounts, Claude, existing Data Studio users, Klaviyo's own connector and SMS. Then three fixes: numbers that look off, accounts ChatGPT can't see and empty profile fields.
Can I connect several accounts, like an agency?
Yes. Each Klaviyo account is one account in Porter, and ChatGPT can list or compare them together with Account Name as a column. One subscription covers all your clients, while each Klaviyo account is billed as one. Keep recommendations per account, since one brand's results rarely transfer to another.
Can I use Porter in Claude too?
Yes. Porter's MCP URL, the same one behind the Klaviyo connector for ChatGPT, also works in Claude as a custom connector, with the same Porter account and Klaviyo accounts, so you don't reconnect anything. See Porter's Klaviyo connector for Claude for the Claude setup and what it covers.
I already send Klaviyo to Looker Studio with Porter. Do I need to reconnect for ChatGPT?
No. One connected Klaviyo account feeds every Porter destination at no extra cost, including the Klaviyo connector for Data Studio, Google Sheets and Klaviyo to BigQuery. Instead, add Porter's MCP URL to ChatGPT and ask. For drafts, though, the key needs write access.
Can I use Klaviyo's connector and Porter together?
Yes, you can run both. Use Klaviyo's connector for its campaign and flow performance reports, and Porter for the same campaigns next to GA4 or across client accounts. Porter adds to ChatGPT as one custom MCP server, so every Klaviyo account and every other Porter source comes through that single URL.
Does it cover SMS and push campaigns?
Yes. Campaign Channel shows whether each campaign is email, SMS or push, so ChatGPT can list and check all three. On Business, Enterprise or Edu, ChatGPT can also draft the SMS and push campaigns you confirm. The open and click counts in use case 3 are for email.
Troubleshooting
Why don't the numbers match Klaviyo?
Klaviyo's campaign reports group results by send date, while ChatGPT's event counts follow when each open or click happened. ChatGPT also leaves out Apple Mail Privacy opens and bot clicks, which Klaviyo's open rate counts. Finally, Klaviyo's conversion figures depend on the conversion metric you choose.
Why can't ChatGPT see my account?
Create a new private API key with read access to campaigns, flows, lists and profiles, pick the account in Porter, then reconnect. ChatGPT misses an account when its key was deleted or lacks that access, or when the account wasn't picked in Porter. Reconnecting can leave a second row for the same account, but both read the same data.
Why are CLV, churn or subscription fields zero or empty?
Use the Klaviyo app for these fields until Porter's fix ships. Porter's Klaviyo profile metrics and subscription fields aren't returning data right now, a known issue. Klaviyo also calculates predicted CLV and churn only once an account has 500+ customers with an order and 180 days of order history (Klaviyo's thresholds for predicted CLV).